House Beds from BukWood should please you and bring bright emotions for many years.
We stay with you and take care of our creation throughout the entire time of using the crib. The guarantee for house-beds under the contract is 2 years (24 months), but if necessary, we will always come to the rescue.
Situation for warranty service
- the transport company did not monitor the safety of the order;
- at the factory, the technologist did not follow or looked at small inaccuracies in the production technology;
- the stars just got lost in the galaxy, flew away to Sirius and for some reason converged in another dimension :))
No matter how hard we try to work perfectly and check everything at every stage, in each order individually, nevertheless, extremely rarely, an error can occur. But be sure that we will promptly make every effort to resolve the non-standard situation that has arisen.
To be more precise, if an incomplete order or serious defects that interfere with the operation of the house-bed are found, we will send you a replacement for damaged or missing parts at the expense of the factory as soon as possible.
How to get warranty service?
Simply send your request to us at info@bukwood.store, we will immediately come to your aid. Your request should include:
- Your full name specified in the contract;
- preferably a contract number so we can identify your crib;
- detailed description of the non-standard situation;
- a photograph of the defect, or rather a video, so that the damaged element is clearly visible in the general plan, and we understand what kind of part it is, as well as the defect itself close up.
Not covered under warranty:
- defects that arose as a result of violations of assembly and operation rules;
- defects resulting from self- or third-party repairs or tampering with the structure;
- slight differences in color shades of the surface of the crib (it is made of solid natural wood, not plastic materials);
- slight difference in the design of additional elements of the crib, such as a birdhouse, a shelf, a flower box;
Warranty service is subject to compliance with the rules of operation during the entire period of use of the crib. The warranty period for the crib is calculated from the day of delivery to the buyer.